Systems Analyst

As a System Analyst, you will bring a proactive and can-do attitude, working as part of a highly motivated and cohesive team to design, develop, and support business solutions using Agile approaches by creating highly specialised technical specifications. You will work as part of a scrum team to deliver solutions and be responsible for populating the product backlog via in-depth investigation and gathering of technical and non-technical information. You will work closely with stakeholders to understand business processes and use this understanding to determine business requirements for systems. You will use a range of analysis techniques to document detailed business requirements and evaluate options for solution. You will facilitate workshops with business stakeholders and the development team to ensure a common understanding of requirements. The System analysis use a range of analysis techniques such as user journeys, use cases, user stories with acceptance criteria, process mapping, process flow diagrams. 

 As a member of the Agile project team, you will demonstrate a strong understanding of Agile Ways of Working, collaborating effectively under the direction of the EL2/Release Train Engineer/Scrum Master and Team Leader to define requirements and create detailed technical specifications that support innovative business solutions. The System Analyst will work closely with architects, technical development leads, solution design leads, UX design leads, product owners and vendor partners to establish business and technical requirements and drive them through successful and on-time delivery of functionality/optimizations. 

 Applications team currently operates in DevOps model within Scaled Agile framework (SAFe). In DevOps model Delivery and Operational responsibility are assigned within scrum teams. The System analysis will facilitate discussions between technical and non-technical stakeholders and develop quality documentation (including requirements, epics, features and product backlog items, reports, management plans, procedure documentation, testing plans etc.). 

Key duties and responsibilities

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The Deliverables for the System Analyst include, but are not limited to the following: 

• Requirement/User Story Creation and Management: 

• Creation of requirements, user stories, and Requirements Traceability Matrix. 

• Refinement of requirements and user stories into highly detailed technical 

specifications, including those related to data warehouse and cloud platform products. 

• Pre-Analysis and Advisory: 

• Conduct pre-analysis of upcoming requirements to advise business and technical teams on feasibility and design considerations. 

• Documentation and Consolidation: 

• Collect information from multiple sources (e.g., solution design documents, 

business requirement specifications, IT strategy documents) and represent them in a consolidated document. 

• GAP Analysis and Visualization: 

• Perform GAP analysis of current systems and present findings in Visio diagrams covering products, channels, stakeholders, systems, and data flow. 

• Technology Roadmap Development: 

• Collaborate with SMEs, Product Owners, and Architects to build a technology roadmap. 

• Stakeholder Relationship Management: 

• Develop and maintain strong relationships with key senior stakeholders by 

identifying, planning, and delivering according to their communication and 

relationship needs. 

• Business Improvement and Analysis: 

• Provide objective advice, expertise, and specialist knowledge to create options analysis and plans for business improvement activities. 

• Perform business analysis activities, including planning and leading the scoping, requirements definition, and priority setting for complex, strategic programs of work. 

• Collaboration and Communication: 

• Build and maintain effective working relationships with technical and non-technical team members/stakeholders using advanced written, verbal, and visual techniques to negotiate shared outcomes. 

• Issue Resolution: 

• Investigate, define, and resolve complex issues. 

• Workflow and Diagram Creation: 

• Create and update digital workflows, sequence diagrams, and API call flows. 

• Map end-to-end data flow and system journey maps. 

• Quality Assurance Support: 

• Capture test data requirements to support unit and in-sprint quality assurance testing. 

• General Skills & Attributes: 

• Excellent oral and written communication skills. 

• Proven ability and commitment to work collaboratively with all stakeholders towards common goals. 

• Possess effective planning and problem-solving skills to focus on delivering a quality outcome. 

• Multi-tasking attitude, equally comfortable operating from within both the 

technology & business environments. 

• Highly motivated and the ability to work with limited supervision and achieve results. 

• Remote/flexible work arrangements can be discussed with the Specified Personnel’s manager upon commencement, and a Working from Home Agreement must be formalised by the buyer and seller. 

• Any other tasks, as directed by the buyer. 
• Experience of working in Data Warehouse area 

Essential skills

• Minimum 5 years’ related experience. 

• Ability to document highly detailed technical specifications from requirements. 

• Good understanding and working with Cloud platforms and environments. Thorough understanding of the principles of concrete quality control. 

• Resourcefulness and ability to devise creative solutions to problems. 

• High ability to forge strong working relationships at all levels of an organization 

• Strong communication skills as well as the ability to articulate organizational and business objectives. Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions. 

• Describe your knowledge and experience in Structured Query language and what projects you have supported through. Response should include any details of commitment to deadlines; challenging issues faced; and delivery of mapping documentation. 

• Provide an example of where you have contributed your knowledge and skills of database to the team and/or passed on your expertise to others. 

Desirable skills: 

• Highly desirable: Experience with business processes design, understanding of the different integration patterns. 

• Excellent communication skills and ability to interact with clients in a professional manner. 

• Demonstrated understanding of Agile Ways of Working (SAFe, Scrum, or DevOps) and ability to thrive in a fast-paced, iterative environment. 

Remote/flexible work arrangements can be discussed with the Specified Personnel’s manager upon commencement, and a Working from Home Agreement must be formalised