Salesforce Administrator / Business Analyst

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As a Salesforce Administrator / Business Analyst, you will work with clients to illicit and define the business requirements and bridge the gap between business needs and the Salesforce technology. You will gather an understanding and document the business workflows, data and/or requirements, and work with the Solution Lead to design solutions. You will work with the Salesforce developers and testers to communicate the acceptance criteria for their implementation and quality assurance activities. In addition, you will support and enable users, manage data including data load and manipulation, prepare reports, and deliver using configuration.

As a Salesforce Administrator / Business Analyst, you will work with clients to illicit and define the business requirements and bridge the gap between business needs and the Salesforce technology. You will gather an understanding and document the business workflows, data and/or requirements. and work with the Solution Lead to design solutions. You will work with the Salesforce developers and testers to communicate the acceptance criteria for their implementation and quality assurance activities. In addition, you will support and enable users, manage data including data load and manipulation, prepare reports, and deliver using configuration.
Role Responsibilities:
This is a delivery role, with the following responsibilities:

• Conduct research into clients’ business requirements, and to illicit and analyse business needs,
• Understand the clients’ data and assist with data modelling,
• Understand the clients’ business processes and prepare BPMN modelling.
• Collaborate with the project delivery team and transfer knowledge of the business requirements to allow them to design, implement and test.
• Enable users to onboard and get the most out of the Salesforce platform.
• Engage in governance processes to ensure designs are aligned to best practices.
• Implement approved change requests for low-risk changes (e.g., creation and maintenance of reports, housekeeping, etc.).
• Support problem and incident determination and resolution activities.

This role is SFIA ASUP5, BPRE5, REQM3 SFIA full framework view — English

Services to be provided on-site at DFAT’s office location (51 Allara Street, Canberra). Flexible working arrangements may be considered on a case-by-case basis i.e. (3 days in office + 2 days from home).