Lead Delivery Manager

Delivery Managers unblock issues, support the delivery team, and monitor and improve performance of the team. They use agile methodologies, learning and iterating the product and processes frequently to meet user needs. They work with Product Managers to define the roadmap for products and services, remove blockers and support the delivery team so that they can maintain delivery throughput.

Key duties and responsibilities

The Specified Personnel will be responsible for providing the following deliverables, including but not limited to:

• Leading the planning and delivery of applications and data services that support risk, intelligence, reporting, analytics and operational decision-making;
• Translating product roadmaps, business priorities and technical designs into achievable delivery plans, work packages, schedules and team priorities;
• Establishing and maintaining delivery governance, including delivery plans, milestones, reporting, decision records and escalation pathways;
• Coordinating multidisciplinary teams comprising business analysts, data and systems analysts, developers, architects, testers, platform specialists and operational support staff;
• Working with business and technical stakeholders to clarify scope, priorities, requirements, dependencies and expected business outcomes;
• Monitoring delivery progress, team capacity, throughput and quality, and implementing improvements where delivery performance is at risk;
• Identifying, analysing and managing delivery risks, issues, dependencies, constraints and blockers through to resolution or escalation;
• Coordinating system enhancements, application releases, testing, implementation, transition and operational readiness activities;
• Ensuring delivery activities align with enterprise architecture, data governance, security, privacy, legislative, records management and change management requirements;
• Facilitating planning sessions, workshops, stand-ups, showcases, retrospectives, governance meetings and stakeholder consultations;
• Preparing clear and timely delivery reporting for stakeholders and governance forums, including progress, milestones, risks, issues, dependencies and decisions required;
• Developing and maintaining strong working relationships with product owners, business areas, technical teams, vendors and key management personnel;
• Supporting procurement, vendor coordination and contract deliverable management where third-party services contribute to delivery;
• Leading transition-to-sustainment planning and ensuring operational documentation, support arrangements and knowledge transfer are completed; and
• Contributing to continuous improvement of delivery practices, team processes, service performance and business outcomes.

Specified Personnel will be expected to transfer skills and knowledge to departmental staff and ensure appropriate documentation is stored in accordance with the Department’s recordkeeping policy and practices.

The Specified Personnel will be responsible for producing the following deliverables, including but not limited to:

• Delivery strategy and delivery management approach;
• Integrated delivery roadmap and delivery plans;
• Resource and capacity plans;
• Release, implementation and transition-to-sustainment plans;
• Stage plans, detailed work plans, schedules and milestone plans;
• Risk, issue, dependency and decision registers;
• Governance and stakeholder engagement plans;
• Workshop outputs, action registers and decision records;
• Operational readiness, handover and knowledge-transfer documentation; and
• Lessons learned and continuous improvement actions.

All deliverables performed by the specified personnel must:

1. be performed or delivered promptly and without delay in accordance with the timeframes notified by the buyer from time to time; and
2. meet the assessment and performance criteria set out in any monitoring and performance assessment processes notified to the seller from time to time.

About the team

The Data Platforms Section is responsible for managing the Department’s enterprise data environment, integrating and processing information from internal systems and external partners to support intelligence, analytics, reporting and operational decision-making. Further, the section maintains and enhances the Connected Information Environment (CIE), including Teradata, AWS cloud platforms and analytical tools, while advancing the Department’s AI and advanced analytics capabilities in line with governance, security, privacy and legislative requirements.

About the project

The Delivery Manager will lead and coordinate the delivery of initiatives for the Data Platforms Applications team, supporting the ongoing modernisation and enhancement of the Connected Information Environment (CIE). The role is responsible for overseeing the delivery of applications, data services and system enhancements; coordinating business and technical stakeholders, and managing priorities, risks and dependencies while supporting testing, implementation and the transition of operations. All delivery activities must align with the Department’s enterprise architecture, data governance, security, privacy, legislative and operational requirements to ensure the effective and reliable delivery of data platform services.

About the organisation

The Data Platforms Applications team develops, supports and maintains applications and data services that enable risk and intelligence-based decision-making across the Department. The team delivers data and analytical capabilities to operational users, data scientists, intelligence functions, reporting services and policy areas, supporting integration, intelligence, profiling and enterprise analytics outcomes.

Essential criteria

1.Resourcing level 5 – Plans and manages the acquisition and deployment of resources to meet specific needs and ongoing demand. Defines and manages the implementation of resourcing processes and tools. Advises on available options and customises resourcing approach to meet requirements. Adheres to standards, statutory or external regulations and codes of practice and ensures compliance. Engages with external parties in support of resourcing plans. Measures effectiveness of resourcing processes and implements improvements.

2.Stakeholder relationship management level 6 – Leads the development of comprehensive stakeholder management strategies and plans. Builds long-term, strategic relationships with senior stakeholders (internal and external). Facilitates the engagement of stakeholders in support of the delivery of services and change projects. Acts as a single point of contact for senior stakeholders, facilitating relationships between them. Negotiates to ensure that stakeholders understand and agree on what will meet their needs, and that appropriate agreements are defined. Oversees monitoring of relationships including lessons learned and appropriate feedback. Leads actions to improve relations and open communications with and between stakeholders.

3.Systems development management level 5 – Plans and drives systems development projects which support the organisation’s objectives and plans. Selects, adopts and adapts appropriate systems development methods, tools and techniques. Ensures that stakeholders are aware of required resources and that they are made available. Facilitates availability and optimum utilisation of resources. Monitors and reports on the progress of development projects. Ensures projects are carried out in accordance with agreed architectures, standards, methods and tools and addresses security and privacy requirements. Develops road maps to communicate future development activity.

4.Programme management level 6 – Plans, directs and co-ordinates activities to manage and implement a programme from initiation to final transition into operational, business-as-usual management. Plans, schedules, monitors, and reports on programme-related activities. Ensures appropriate and effective governance arrangements and comprehensive reporting and communication policies are in place and followed. Maintains an awareness of current technical developments that may provide opportunities to the programmes. Ensures that programmes are managed to realise agreed business benefits within agreed timescales.

Desirable criteria

1.Minimum of ten (10) years’ experience in delivery management or project management, with the ability to manage several projects concurrently;

2.Excellent interpersonal and communication skills (written and oral) with the ability to build relationships and work in partnership with key stakeholders.

3.Demonstrated skills and experience with: o Aglie and Scrum methodologies o Time management and task prioritisation o Leading a team including coaching, providing feedback and having performance conversations o Working with multidisciplinary teams and vendors o Learning new technologies and leveraging business analysis skills

Successful applicant must work full time onsite for one month or until they understand the department’s ICT landscape, requirements and project objectives. Flexible working arrangements may be considered afterward, subject to approval per the Department’s operational needs and ICT Contractor Working from Home Guidelines. Contractors must be on-site in Canberra at least 2 days per week. Remote work costs (e.g. travel, accommodation, utilities, and equipment) are the contractor’s responsibility.