Tech. Transition Change Manager

Change Managers coordinate activities and communication in order to ensure project objectives are met and sustained. They focus on the people aspect of change including changes to business processes, tools and technology, job roles and organisation structures.

Key duties and responsibilities

The Services, delivered in collaboration with and under supervision by nominated AFP personnel, include, but are not limited to, the following:

• Work collaboratively with stakeholders in planning, developing and executing change initiatives across the AFP;
• Develop and implement comprehensive change management strategies;
• Develop and implement communications strategies and methods to deliver sustainable results;
• Develop change management plan based on business demand, challenges and implications. The change management plans including communications, trainings, stakeholder engagement, and impact analysis;
• Develop training and delivery to stakeholders;
• Evaluate project plans and identify change initiatives required for successful project execution;
• Deliver specific risk treatment plan to mitigate business risks and concerns;
• Perform change readiness assessment to determine feasibility of implementation and present the results to business units;
• Monitor and report the business readiness, adoption, benefits realisation and utilisation of change initiatives;
• Identify performance gaps and provide corrective actions;
• Provide information and assistance to business units in executing the change initiatives through a variety of channels;
• Provide and implement communications strategies through Digital Adoption software solutions;

• Engage and influence stakeholders at all levels to drive change adoption;
• Assess change impacts, readiness, and risks, developing mitigation strategies;
• Provide expert advice on change management best practices and methodologies;
• Drive the execution of communication, training, and engagement plans;
• Align multiple concurrent change initiatives with organisational priorities;
• Act as primary contact to address any issues and queries on change management and training activities;
• Collaborate with project teams, executives, and business units to ensure smooth transitions;
• Monitor, track, and report on change management effectiveness and adoption;
• Support employees in navigating business and technology transformation;
• Work effectively in a project team environment and with stakeholders in a sensitive operational domain;
• Provide knowledge/skills transfer to other team members; and
• Record and maintain files/information in accordance with AFP requirements.

As part of the services, the seller must ensure the specified personnel:

• Maintains currency in information technology processes and technical knowledge through ongoing professional development.
• Establishes and maintains effective business relationships and professional networks.
• Contributes to and implements improved ICT practices and procedures.
• Works effectively in a small team environment, and wider Command environment.
• Remains accountable for accurate completion of work within timeframes and quality requirements, shares own expertise with others and guides and mentors less experienced buyer employees.

AFP Work Level Standards:

AFP Band 8 Work Level Standards to apply.

Australian Federal Police work level standards – AFP

Essential Skills for role level per APS JFF:

Change Manager – BuyICT

The AFP reserves the right to engage further suppliers for the same services if required utilising this RFQ. Any offer of engagement will be made within 6-months of the RFQ release date.

Technical skills

Technical skills including but not limited to: • Experienced IT Change Manager with a proven track record of leading large-scale technology and organisational change initiatives within complex environments. You thrive in dynamic settings and excel at engaging stakeholders. • Deep expertise in change management frameworks and a hands-on approach, you bring the ability to develop tailored strategies while ensuring practicality and effectiveness. • Experience within large and complex IT environment

About the team

Technology Technology is a critical enabler of the AFP’s operational and corporate services to ensure that we achieve our purpose. We use technology to assist frontline policing and protective services through direct tactical interventions in investigations, and to strategically maintain, sustain and evolve our foundational technology platforms and architecture. We are continuing to develop this capability by: • modernising the AFP’s technology foundations and applications, and increasing the cyber-security position of the organisation • evolving our internal processes to navigate the development and deployment of emerging technologies • continuing to mature our use of technology across the 6 strategic shifts outlined in our AFP Technology Strategy 2025 • enhancing our collaboration with academic institutions, police forces and the technology sector to understand technological challenges and opportunities to strengthen law enforcement capabilities.

About the organisation

Our purpose As Australia’s national policing agency, we protect Australians and Australia’s interests. We are committed to protecting Australian lives, livelihoods and the Commonwealth; fostering trust and confidence with our community, partners and government; and maximising our impact on the criminal environment for a safer and more secure Australia. Our role Our role is to enforce Commonwealth and Australian Capital Territory criminal law and protect the Commonwealth’s interests from criminal activity in Australia and overseas. We work closely with domestic and international partners to combat complex transnational serious and organised crime, which poses a serious threat to Australia’s national security. Under the Australian Federal Police Act 1979 (Cth) (AFP Act) the AFP investigates state offences with a federal aspect, in partnership with domestic partners. The AFP uses its policing insights to engage effectively with the government, partners and the community to promote awareness and resilience. Our operating environment The AFP continuously monitors and assesses our operating environment to ensure we can deliver on our purpose. The various geopolitical, social, economic and technological changes in our environment can affect the AFP directly and indirectly, and also shape the criminal environment as explored in the AFP Federal Crime Threat Picture. Despite these changes, the AFP strives to evolve with our operating environment to ensure we continue to keep Australians and Australia safe.

Essential criteria

• 1.Solution The extent to which the potential supplier’s response meets the AFP’s requirements as set out in the ATM documents.Weighting:
• 2.Ability to deliver The extent to which the potential supplier demonstrates its capability and capacity to provide the requirements.Weighting:
• 3.Whole of life costs The whole of life costs for the AFP. Evaluation includes the quoted price and any costs the AFP will incur after accepting the potential supplier’s response.Weighting:

7.5 hours per day

The primary office is in Canberra, however working remotely from an alternate location (including work from home) and/or flexible work arrangements may be considered. Any approval is at the sole discretion of the AFP. All required travel to and from location will be at the contractor’s expense.