Lead Tableau Data Analyst – EL1 equivalent

Key duties and responsibilities

The Specified Personnel will be responsible for providing the following deliverables including but not limited to:

• Providing platform administration & operations:
  • Installing, configuring, and upgrading Tableau server/cloud;
  • Managing server health, uptime, capacity, and performance;
  • Monitoring usage, failures, background jobs, and extract refreshes.

• Providing security, access & governance:
  • Managing users, groups, roles and permissions;
  • Implementing row-level and data source security;
  • Controlling access to sensitive datasets and dashboards;
  • Enforcing organisational data governance standards.

• Providing Data source & content management:
  • Publishing, certifying, and managing shared data sources;
  • Scheduling and monitoring extract refreshes;
  • Promoting content through environments (Dev — > test — > prod, where available;
  • Archiving or removing unused, redundant, or non-compliant content.

• Providing Performance & Optimisation:
  • Identifying slow dashboards and data sources;
  • Tuning extracts, queries, and server settings;
  • Advising developers on performance best practices;
  • Scaling infrastructure as usage grows.

• Providing User Enablement & Support:
  • Onboardung new users and teams;
  • Providing guidance on Tableau best practices;
  • Supporting analysts and developers with technical questions;
  • Promoting self service analytics safely.

• Monitoring, Auditing & Reporting:
  • Tracking platform usage and adoption;
  • Reporting on licence usage and capacity;
  • Auditing access and activity (important for compliance);
  • Supporting internal and external audits;

• Providing Stakeholder & Vendor Management:
  • Working with business areas, data owners, and IT;
  • Aligning Tableau usage to organisational strategy;
  • Managing Tableau licensing and renewals;
  • Liaising with Tableau/Salesforce Support.

Specified Personnel will be expected to transfer skills and knowledge to departmental staff and ensure appropriate documentation is stored in accordance with the Department’s recordkeeping policy and practices.

The Specified Personnel will be responsible for producing the following deliverables, including but not limited to:

• Business Specifications;

• Functional Specifications;
• Risk Management Plans;
• Status reports;
• Technical Specifications
• Dashboards
• Formal data and metadata structures
• Data visualization reports
• Needs and gap analysis
• Business intelligence analysis

All deliverables performed by the specified personnel must:

1. be performed or delivered promptly and without delay in accordance with the timeframes notified by the buyer from time to time; and
2. meet the assessment and performance criteria set out in any monitoring and performance assessment processes notified to the seller from time to time.

Technical skills

Tableau and other BI reporting tools

About the team

Supporting and maintaining the enterprise reporting platform, delivery of enterprise reporting solutions (via business aligned projects), maintenance of the existing production reporting assets, measuring Business Intelligence uptake (usage), build and maintain business reporting area relationships, assist business (where requested) to deliver business reporting to support Department of Home Affairs, providing training encouraging business user uptake.

About the organisation

These services will ensure diverse and complex data sets—such as visa, border movement, compliance, and trade data—are analysed effectively to identify threats, trends, and anomalies at Australia’s borders.

Essential criteria

1.Business situation analysis level 5 – Plans, manages and investigates business situation analysis where there is significant ambiguity and complexity. Advises on the approach and techniques to be used for business situation analysis. Ensures holistic view adopted to identify and analyse wide-ranging problems and opportunities. Engages and collaborates with a wide range of stakeholders, including those at the management level. Gains agreement from stakeholders to conclusions and recommendations. Contributes to definition of organisational standards and guidelines for business situation analysis.

2.Data management level 4 – Devises and implements master data management processes for specific subsets of data. Assesses the integrity of data from multiple sources. Provides advice on the transformation of data from one format/medium to another. Maintains and implements information handling procedures. Enables the availability, integrity and searchability of information through the application of formal data and metadata structures and protection measures.

3.Data visualisation level 4 – Applies a variety of visualisation techniques and designs the content and appearance of data visuals. Operationalises and automates activities for efficient and timely production of data visuals. Selects appropriate visualisation approaches from a range of applicable options. Contributes to exploration and experimentation in data visualisation.

Required criteria

1.Identify research questions level 3 – Uses a range of techniques to assess data needs and identify gaps, towards the formulation of appropriate research questions

2.Business intelligence level 3 – Sources and prepares data for analysis and performs standard business intelligence analysis activities. Creates and delivers standard reports in accordance with stakeholder needs and conforming to agreed standards. Investigates the need for new or revised business intelligence analysis. Contributes to the recommendation of improvements. Engages with stakeholders under direction.

Successful applicant must work full time on site for 3 months or until they understand the department’s ICT landscape, requirements and project objectives. Flexible working arrangements may be considered afterward, subject to approval per the Department’s operational needs and ICT Contractor Working from Home Guidelines. Contractors must be on-site in Canberra at least 3 days per week. Remote work costs (eg travel, accommodation, utilities, equipment) are the contractor’s responsibility.