ICT Delivery Manager

The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government’s economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by: 

• growing innovative and competitive businesses, industries and regions 
• investing in science and technology 
• strengthening the resources sector. 

The Chief Information Officer Division (CIOD) provides a range of enabling services and operations delivery to the department and to Australian businesses and are seeking experienced and motivated Delivery Managers to assist with major ICT Projects in the Division. 

The Deliver Manager role will be focussed on Network and Infrastructure teams, and will be responsible for: 

• Engagement with internal and external stakeholders, with a focus on providing excellent customer service, managing expectations and delivering outcomes.  
• Partner with business areas across the department to deliver high quality digital services and develop strategic future-focussed product and hardware roadmaps. 
• Research, plan, implement, monitor and evaluate project or program initiatives. This may include development of workplans to support strategic direction.  
• Managing and leading a diverse team, including providing clear and consistent communication, building capability in your team, monitoring work progress and proactively resolving issues for smooth execution.  
• Mentoring and coaching project team members to foster a collaborative and productive work environment. 
• Identify issues/problems and work to resolve them. 
• Oversee the activities of project, manage and allocate resources to ensure a high performing, well-motivated and developed team which delivers results. 
• Prioritising effectively to ensure deliverables and outcomes are achieved. 
• Implementing best practices and continuous improvement initiatives to optimise ICT operations and project delivery processes, including maintaining expertise in relevant areas to guide activities effectively. 
• Providing advice to senior executives in your area of expertise. 
• Managing priorities and developing high level written materials. 

Essential criteria

1. Demonstrated experience in leading cross functional agile project teams delivering critical and complex programs of work.

2. Highly developed communication and negotiation skills to ensure the appropriate level of communication, coordination and collaboration of stakeholders.

3. Proven ability to manage relationships with internal and external stakeholders, which may include business partners, cross-agency collaborations and service providers.

4. Familiarity with / and application of project management frameworks/ methodologies such as Agile and Hybrid Agile.

5. Proven ability to represent the team and branch in project governance meetings and provide clear up to date reports on status and the implications of risks on projects to ensure the success of projects.

This is an ACT based role. Remote working arrangements may be considered on a case-by-case basis in consultation with the supervising manager, subject to business needs.