CRM Developer

The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government’s economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by:

• growing innovative and competitive businesses, industries and regions
• investing in science and technology
• strengthening the resources sector.

The Chief Information Officer Division (CIOD) provides a range of enabling services and operations delivery to the department and to Australian businesses and is seeking experienced and motivated CRM Developers to assist with the development of CRM module/s, within an existing Dynamics 365 Instance.

Key duties and responsibilities

CRM developers will be required to:

• Develop CRM Modules and workflows from documented User Stories and Requirements to support the various stages of the regulatory compliance process
• Configure CRM connectors/integrations to support data flows between various systems, including Azure SQL, the Department’s finance system (TechOne) and the Departments Data Platform
• Customize the layout, look and feel of the CRM interface to provide a user friendly experience
• Be a contributing member of a multidisciplinary agile project team.
• Maintain and provide input to technical design documentation.

Essential criteria

1. Technical (D365) Demonstrated experience in the following: Developing and configuring D365 Modules Developing/configuring external data source connectors/integrations into D365 Configuring CRM workflows and Dashboards from documented User Stories/requirements Configuring CRM Dashboards for various business consumers Developing CRM Security models, access controls and role permissions Data migrations into CRM, including scripts

2. Technical (ancillary): Demonstrated experience in the following: Development experience such as Azure service bus integration, Dataverse API integration and power automate flow & background workflow plug-ins ASP.Net, .Net framework and C# development Managing source control, builds and deployments using Azure DevOps Tracking and managing tasks in Azure DevOps SharePoint online

3. Cultural fit: Ability to work in a fast paced, agile, environment Ability to clearly articulate progress and work item status against agreed deadlines Ability to pragmatically change direction and scope as new information is identified Ability to work with geographically dispersed teams Ability to work with technical and non-technical staff

Estimated start date Tuesday, 01 July 2025